Thank you for visiting Zebedee!
We happily ship to most of Europe, the USA and Canada on a CIP basis (carriage and insurance paid) – please see below.
VAT is added at checkout. All orders to the United Kingdom are generally shipped within 48 hours, using DPD fully tracked 24 hour service. This delivery service is tracked and you should receive an email with the tracking information upon dispatch. This service will take around 2-5 working days for your order to arrive. We reserve the right to use alternative couriers depending on parcel destination. Customer preferences will be considered depending on cost.
ORDERS WITH A PRODUCT VALUE OF BELOW 150 EURO POSTED TO A DOMESTIC ADDRESS IN EUROPE:
Zebedee is pleased to announce that as of 20th February 2022, we are now able to ship to private customers in Europe as part of the IOSS vat scheme. This means that orders with the product value of 150 euro and below, will have the destination VAT applied for, and collected at checkout. This greatly simplifies the customs process, and basically puts your order in the green, nothing to declare, customs channel (as long as delivery is to a domestic address and not a work address – see below). It is very important though, that you follow the tracking and inform us of any issue – we will help where we can! We cannot refund your postage either way if your order comes back to us because the delivery driver couldn’t reach you..
ORDERS WITH A PRODUCT VALUE OF ABOVE 150 EURO, POSTED TO A DOMESTIC ADDRESS IN EUROPE:
Please note your order is CIP* and DOES NOT include any customs duty, customs admin, or your destination vat.
You will be contacted by your Customs collection people, for the payment of import duty. . Please, please look out for contact from your customs, and follow your tracking information and inform us of any issue! We will help where we can. We cannot resend without additional postage costs, should they not be able to reach you, for the payment of customs duty. We cannot, I’m afraid, refund your postage should your order be returned to us.
BUSINESS SALES TO EUROPE:
Both points above are only for private customers. Deliveries to a business or business address will make you ineligible for the above, and orders to a business address can’t be taken without an EORI number for the business destination address. The collection of an EORI number, means the import duty is payable by the business connected to it.
CHANNEL ISLANDS AND REST OF WORLD ORDERS:
(USA, Canada etc) Your order is sent CIP* Checkout total does not include any necessary formalities such as GST, VAT , import duty or custom charges. Please check on your Government website prior to ordering for possible import duty charges. Again, please, please follow the tracking. We will help where we can but we cannot refund postal charges for returns.
DELIVERY TIMES / CONDITIONS:
All orders are dispatched from the Lincolnshire coast in the U.K. We process all orders first thing in the morning on all working days and generally dispatch the same day for orders placed before 11 am. All orders placed after 11 am on Friday and on the weekend, will be processed on Monday. Next day delivery, by prior arrangement.
Please notify us of none delivery:
- For U.K orders, within 3-5 working days, following dispatch.
- For European orders, within 3-5 working days, following dispatch.
- For ROW orders, within 5-7 working days, following dispatch.
Courier charges are worked out without obligation, at checkout, once you input your location.
In those rare cases where we cannot use a tracked service, we aim to find the next best solution and keep you closely informed along the way.
Safe Place deliveries: Safe place deliveries are at the discretion of the Courier and at the sole risk of the customer.
*CIP – Courier and Insurance Paid:
For ROW exports, we, as the Seller are responsible for the courier and insurance cost to the destination address. We do not:
- undertake all the necessary formalities in the buyer’s country, e.g. paying GST or VAT or customs duties.
Except in the case of IOSS purchases of under 150 euro to European destinations as described above, when VAT is included as well as courier fees and insurance.
Any questions, please get in touch.